Terms & Conditions

These Terms & Conditions govern your use of the Dhaka Dental PC website, online appointment request tools, contact forms, AI chat or voice tools, SMS/text communication, social media messaging, and related digital services.

By using our website or contacting us through our digital services, you agree to these Terms & Conditions. If you do not agree, please do not use the website or digital services.

1. About Dhaka Dental PC

Dhaka Dental PC provides dental services through its office locations and team members. Our website is intended to provide general information about our dental practice, services, office locations, business hours, insurance participation, appointment options, and patient communication channels.

The website is not intended to replace professional dental evaluation, diagnosis, or treatment.

2. Website Use

You may use our website for lawful, personal, and non-commercial purposes, including learning about our dental services, viewing office information, requesting an appointment, contacting our office, accessing patient-related resources, and asking general questions through approved communication channels.

You agree not to misuse our website, interfere with its operation, attempt unauthorized access, submit false information, upload malicious code, scrape data, or use the website for unlawful purposes.

3. No Medical or Dental Advice Through Website

Information on our website, AI assistant, social media pages, SMS messages, emails, or online forms is provided for general informational and administrative purposes only.

It is not a dental diagnosis, treatment plan, medical advice, emergency advice, or a substitute for an in-person dental evaluation.

Only a licensed dental professional can provide diagnosis, treatment recommendations, or clinical decisions after appropriate evaluation.

4. Emergency Disclaimer

Do not use the website, appointment form, AI chat, SMS, email, voicemail, or social media for emergencies.

If you are experiencing severe pain, swelling, trauma, difficulty breathing, uncontrolled bleeding, or another urgent medical or dental condition, call 911 or seek emergency care immediately.

Messages sent through the website, AI chat, SMS, email, or social media may not be reviewed immediately.

5. Appointment Requests and Booking

You may request an appointment through our website, booking platform, phone system, SMS, social media, AI assistant, or other approved channels.

An appointment request is not a confirmed appointment.

Your appointment is confirmed only when Dhaka Dental PC or its authorized staff confirms the date, time, office location, and required information.

We may contact you to verify full name, date of birth, phone number, insurance provider, member ID, appointment reason, preferred location, and preferred date and time.

We reserve the right to accept, decline, reschedule, or cancel appointment requests based on availability, provider schedule, insurance requirements, incomplete information, or other operational needs.

6. Patient Responsibility for Information

You agree to provide accurate, complete, and current information when requesting an appointment, communicating with our office, submitting insurance details, or using our digital services.

You are responsible for errors caused by inaccurate, incomplete, outdated, or false information.

Dhaka Dental PC is not responsible for delays, denied insurance claims, incorrect eligibility results, missed appointments, or communication failures caused by incorrect information you provide.

7. Insurance and Eligibility Disclaimer

We may help verify insurance eligibility and benefits. However, insurance eligibility, benefit information, coverage estimates, or pre-treatment estimates are not guarantees of payment.

Final coverage, claim approval, deductible, co-pay, annual maximum, waiting period, limitations, exclusions, and payment decisions are determined by your insurance company.

You are responsible for any amount not paid by insurance, including deductibles, co-payments, co-insurance, denied claims, non-covered services, and remaining balances.

8. Payments, Billing, and Balances

You are responsible for payment for services provided by Dhaka Dental PC, except where prohibited by law or controlled by a valid insurance agreement.

Payment may be required at the time of service, before treatment, or according to office policy.

If you have insurance, we may submit claims as a courtesy, but you remain responsible for amounts not paid by your insurance company.

Past-due balances may be subject to billing follow-up, collection activity, or other lawful action.

9. Cancellation, Rescheduling, and No-Show Policy

If you need to cancel or reschedule an appointment, please contact our office as early as possible.

Dhaka Dental PC may have cancellation, late arrival, or no-show policies. Repeated missed appointments may affect future scheduling.

Cancellation or no-show fees may apply if permitted by law and office policy.

10. AI Assistant and Automation Terms

Dhaka Dental PC may use AI chat, AI voice, or automation tools to assist with general questions, appointment requests, office location information, business hours, insurance intake questions, recall or due-checkup reminders, message routing, and administrative support.

AI tools are provided for convenience and administrative support only.

AI systems may make mistakes, misunderstand messages, or provide incomplete information. You should confirm important information directly with our staff.

AI tools do not provide diagnosis, treatment planning, emergency advice, or final clinical decisions.

Dhaka Dental PC may review AI-assisted conversations for quality, accuracy, patient support, documentation, and operational improvement.

11. SMS, Calls, and Communication Consent

By providing your phone number, you authorize Dhaka Dental PC to contact you by phone call, voicemail, or text message for appointment, treatment, insurance, billing, due checkup, and office-related communications.

Message and data rates may apply.

You may opt out of non-essential text messages by replying STOP or contacting our office. You may also request that we contact you using another method.

Opting out of promotional or non-essential messages may not stop messages that are necessary for treatment, billing, appointment management, safety, legal, or operational purposes where permitted by law.

You agree that calls or messages may be handled by staff-assisted, automated, or AI-assisted systems.

12. Social Media Terms

Dhaka Dental PC may maintain social media pages or messaging accounts for general communication, office updates, and appointment-related inquiries.

Social media is not a secure method for sensitive patient information. Do not post private health information, insurance IDs, dates of birth, treatment details, payment information, or other confidential information in public comments or reviews.

If you send us a message through social media, we may respond through that platform or ask you to contact the office directly.

We may remove comments that are abusive, spam, misleading, unlawful, offensive, or that expose private patient information.

13. Third-Party Platforms

Our website or communication systems may connect with third-party platforms, including appointment booking platforms, patient portals, payment processors, insurance portals, SMS or phone providers, email providers, AI or automation providers, social media platforms, map or review platforms, and website analytics tools.

Your use of third-party services may be subject to their own terms and privacy policies. Dhaka Dental PC is not responsible for third-party websites, services, policies, errors, downtime, or security practices.

14. Website Content

Website content, including text, graphics, logos, images, videos, page layouts, design, service descriptions, and other materials, belongs to Dhaka Dental PC or its licensors unless otherwise stated.

You may not copy, reproduce, distribute, modify, sell, or use website content for commercial purposes without written permission.

You may view and print website pages for personal, non-commercial use.

15. User Submissions

If you submit messages, forms, appointment requests, reviews, comments, or other content to us, you agree that the information you provide is accurate and lawful.

You may not submit content that is false or misleading, abusive or threatening, harassing or discriminatory, spam or promotional, infringing, malicious, harmful, illegal, inappropriate, or containing another person’s private information without permission.

We may remove or ignore submissions that violate these Terms.

16. Privacy

Your use of our website and digital services is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, share, and protect information.

For patient health information, our HIPAA Notice of Privacy Practices may also apply.

17. No Guarantee of Website Availability

We try to keep our website and digital services available and functional, but we do not guarantee uninterrupted or error-free access.

The website, booking tools, AI assistant, forms, SMS systems, phone systems, or third-party platforms may be unavailable due to maintenance, technical issues, internet problems, vendor outages, or other reasons.

Dhaka Dental PC is not responsible for delays or failures caused by technical issues outside our reasonable control.

18. Limitation of Liability

To the fullest extent permitted by law, Dhaka Dental PC is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, digital services, AI assistant, SMS system, social media messaging, or third-party platforms.

Nothing in these Terms limits liability that cannot be limited under applicable law.

These Terms do not limit your rights as a patient under applicable healthcare, privacy, consumer protection, or dental practice laws.

19. No Warranties

The website and digital services are provided on an “as available” and “as is” basis.

We do not guarantee that website information is always complete, current, accurate, error-free, secure, or uninterrupted.

Dental service descriptions are general and may not apply to every patient. Treatment availability depends on clinical evaluation, provider judgment, insurance, patient condition, and office policy.

20. Changes to These Terms

We may update these Terms & Conditions from time to time. When updated, we will revise the effective date above.

Your continued use of the website or digital services after changes are posted means you accept the updated Terms.

21. Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles, unless another law applies.

Any disputes related to these Terms or the website shall be handled in the appropriate courts or forums located in New York, unless otherwise required by law.

22. Contact Us

For questions about these Terms & Conditions, contact: